I need help with placing my order
Whether you need help understanding sizes and styles, or would like some product suggestions, contact us via one of the following methods, and one of our friendly team will be happy to help you place your order:
By Phone: USA - 1-877-778-8460
By Email: email@example.com
Live Chat: By clicking the live chat icon to start a chat.
Where is my order?
You can check the status of your order in the My Account section of the website, once your order is dispatched, you will receive an email outlining the delivery details and a tracking link.
How long does delivery take?
Delivery will take between 1 to 5 business days. Some products do have longer lead times; details of which can be found
on product pages and confirmed during the checkout process. Our carriers are unable to deliver at weekends or during public holidays, so please allow additional time for deliveries during these periods, such as Easter, Thanksgiving and Christmas.
Delivery is kerbside only; they will not be allowed to take any goods into your property.
To be fully transparent on the price you pay, we offer free shipping on all orders to the contiguous United States, although surcharges may apply to customers ordering from Canada, Alaska, Hawaii or other offshore locations.
I have received a damaged item
In the unfortunate event that you receive a damaged item, please send an image of the product in question to firstname.lastname@example.org as quickly as possible, along with your order number and product details, and a member of our team will be in touch.
How do I return an item?
We offer a 30 day returns policy from the date of delivery. Unwanted items can be returned at your own cost, provided they are unused and sent back in the original packaging. If you want to return any items to us, please contact us via email at email@example.com, so we can advise on the best method of return.
Each of our products are supplied with installation guides, which can be found in the “guides” tab on our product pages. You’ll also find a range of helpful guides on our Blog.
For specialist support, you can contact the product team via email at firstname.lastname@example.org.
Can I get a copy of my invoice?
If you are an account holder, you can login to the My Account section to access and download all that information.
Customers without an existing Hudson Reed account can upload details (order ID, billing info, email address) to our order information page, where you can locate a detailed overview of invoices, refunds and shipments relating to your order(s).