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Manage Your Order Online

It's easy to manage your order yourself using the My Account section. If you haven't already, you can sign up with the same email address you used for your order.

  • Update my Contact details
  • Check the status of my order
  • View previous orders
  • Download invoices
  • Subscribe / unsubscribe from the newsletter

Frequently Asked Questions

I need help with placing my order

    Whether you need help understanding sizes and styles, or would like some product suggestions, contact us via one of the following methods, and one of our friendly team will be happy to help you place your order:

    By Phone: USA - 1-877-778-8460

    By Email: info@hudsonreed.com

    Live Chat: By clicking the live chat icon to start a chat.

Where is my order?

    You can check the status of your order in the My Account section of the website, once your order is dispatched, you will receive an email outlining the delivery details and a tracking link.

How long does delivery take?

    Delivery will take between 1 to 5 business days. Some products do have longer lead times; details of which can be found on product pages and confirmed during the checkout process. Our carriers are unable to deliver at weekends or during public holidays, so please allow additional time for deliveries during these periods, such as Easter, Thanksgiving and Christmas.

    Delivery is kerbside only; they will not be allowed to take any goods into your property.

    To be fully transparent on the price you pay, we offer free shipping on all orders to the contiguous United States, although surcharges may apply to customers ordering from Canada, Alaska, Hawaii or other offshore locations.

I have received a damaged item

    In the unfortunate event that you receive a damaged item, please send an image of the product in question to photos@hudsonreed.com as quickly as possible, along with your order number and product details, and a member of our team will be in touch.

How do I return an item?

    We offer a 30 day returns policy from the date of delivery. Unwanted items can be returned at your own cost, provided they are unused and sent back in the original packaging. If you want to return any items to us, please contact us via email at info@hudsonreed.com, so we can advise on the best method of return.

Technical support:

    Each of our products are supplied with installation guides, which can be found in the “guides” tab on our product pages. You’ll also find a range of helpful guides on our Blog.

    For specialist support, you can contact the product team via email at info@hudsonreed.com.

Can I get a copy of my invoice?

    If you are an account holder, you can login to the My Account section to access and download all that information.

    Customers without an existing Hudson Reed account can upload details (order ID, billing info, email address) to our order information page, where you can locate a detailed overview of invoices, refunds and shipments relating to your order(s).

Need to speak with someone?

Live Chat

Our Live Chat Assistant can help to quickly answer any queries or questions you may have. Simply click on the live chat icon to start a chat with our friendly team.

Call Us

1-877-778-8460 (USA)

Calls to this number are toll free.

Our phone lines are open between the following times:

  • Monday - 3.30am – 12pm (EDT)
  • Tuesday - 3.30am – 12pm (EDT)
  • Wednesday - 3.30am – 12pm (EDT)
  • Thursday - 3.30am – 12pm (EDT)
  • Friday - 3.30am – 12pm (EDT)
  • Saturday - 3.30am – 12pm (EDT)
  • Sunday - Closed
  • Other ways to get in touch:

    Email: You can contact info@hudsonreed.com with details of your enquiry. Whilst we endeavour to answer all emails within 24 hours (excluding weekends), this may take longer during especially busy periods.

    Social: We are available across the various social channels on display at the bottom of our homepage, and queries will typically be responded to within 2-3 working days.